Refund policy

Return & Refund Policy

At Jaipur Shooper, we strive to provide you with a smooth and satisfactory shopping experience. Please read our return policy carefully before placing an order.

1. Mandatory Unboxing Video – Essential for Returns

A continuous, unedited video of the parcel being opened is mandatory for any return request.

  • The video must begin before opening the parcel and clearly show the unopened package, shipping label, and the complete unboxing process.

  • The product received must be clearly visible in the video so that any damage, defect, missing item, or incorrect product can be verified.

  • If a valid parcel-opening video is not available, the return request will not be accepted.

  • Photographs alone, videos recorded after opening the parcel, or edited videos will not be accepted as substitutes.

2. Return Window – Only 1 Day

Return requests must be raised within 24 hours of receiving the parcel.

  • The return window begins on the date the parcel is delivered.

  • Customers must contact us within this period and provide the required unboxing video and order details.

  • Requests received after the 24-hour return window will not be eligible for a return, subject to applicable consumer protection laws.

3. Return Shipping Charges

All return shipping costs must be borne by the customer.

  • Customers must arrange and ship the return parcel using a courier partner of their own choice.

  • Jaipur Shooper will not provide a return shipping label or reimburse return courier charges.

  • The product must be securely packed to prevent damage during return transit.

  • Customers are advised to retain the courier receipt and tracking details until the return is processed.

4. Return Eligibility

A return request will be considered only if it is submitted within the specified 24-hour window and includes a valid, continuous parcel-opening video.

The unboxing video will be used to verify the condition and contents of the parcel at the time of delivery. Return approval will be based on verification of the claim and applicable consumer protection laws.

5. Refunds

Once the returned parcel is received and inspected, we will notify you of the outcome of your return request.

If the refund is approved, it will be processed to the original payment method, unless otherwise agreed. The time taken for the refund to appear in your account may depend on your bank or payment provider.

Return shipping charges paid by the customer will not be reimbursed, except where required by applicable law.

6. Contact Us

For return requests or queries, please contact us at:

Email: supportjps@gmail.com

Please include your order number, delivery date, and parcel-opening video when contacting us about a return.

Important: This policy is subject to applicable consumer protection laws. Nothing in this policy excludes or limits any rights that cannot legally be excluded or limited.